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FREE* Returns for 14 days on all orders at www.strut.net.au
At Strut we abide by the Fair Trading Act and as such we offer a convenient returns policy.
If you don't like the shoes, if they don't fit or for any other reason you do not want your shoes anymore, we offer a 100% free returns policy.
For 14 days after the delivery of your shoes you can return them for a 100% refund or exchange.
All you need to do is;
- Contact returns@strut.net.au for an RMA number.
- Send the shoes back via registered or express post at your cost.
We will then provide;
- A refund of the purchase price of your shoes & a gift certificate to cover your return postage costs.
- A gift certificate to the total value of your purchase including the return postage costs incurred.
- An exchange pair of shoes to the same value including your return postage costs incurred.
Returns will be rejected if;
- The shoes have been worn
- The shoes have been damaged (except if it can be proved it was an 'in transit' error)
- The packaging has been destroyed or damaged
Different order types?
Regardless of whether your shoes are 'in stock' or 'on order' we provide the same convenient returns policy. All returns are to our South Australian address.
How much will it cost to return my incorrect shoes ?
On average it will cost $15 per pair of shoes to return via express post or registered mail. This cost will be credited back to you with a gift certificate.
Where do I send my return shoes ?
- Attn Returns Depts
- Strut.net.au
- 153 Archer St
- North Adelaide
- South Australia
- Ph 08 8463 1310
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